Customer Information

 Right of Withdrawal

 Return Policies:

  • At Dental A2Z, we have a 30 day unconditional returns and refund policy on all unused products (with no restocking fee).
  • To qualify, the item must be returned to us in the original packaging and be in resalable unused condition.
  • If a customer wishes to use their right to cancel, they must inform us of this within 14 days.
  • In the event of a cancellation the delivery cost will be refunded. This however, does not apply to any express delivery cost that the consumer expressly chose.
  • Product returns form can be downloaded from here: Returns Form
  • Please call or e-mail us to get a return authorization number. Once the item is received by us, we will issue refund through your choosen mode of payment.
  • A refund will usually take 3-4 working days to appear on your card statement.
  • We will also issue a refund or exchange on any item that has been used if the product is defective.
  • On our own brand products we offer a 30 day satisfaction guarantee* If you are not satisfied with the product, return it to us and we will credit your card or issue a refund check.
  • All shipping charges on returned items are non-refundable

*30 days from the date the merchandise is received

  Ordering and Shipping Policies:

  • We ship most items within 1 business day
  • We will normally deliver your order to you in 2-3 business days by first class UK Mail.
  • International orders are generally received in under 12-15 days when standard free shipping is selected.
  • You must inform us within two working days if the goods are missing or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
  • You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
  • Free shipping means standard airmail without tracking which doesn't guarantee swift delivery.
  • We request all customers to upgrade their orders to fully insured and comepnsated services like Recorded 1st Class UK or Express Airmail International.

 Back Orders:

  • If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

  Disclaimer:

  • All items for sale on this site are intended to be used by dental professionals, including dental lab technicians and dentists
  • Although the sale of these items are not regulated or restricted by law, they are intended for use only in a controlled environment where all of the personnel have been trained to understand the risks and hazards (if any) of using these products or equipment