Dental Instrument Customer Satisfaction Guarantee

Our unconditional guarantee to our customers is a promise of their complete satisfaction.

This means that within the first thirty (30) days of using their new instrument if the customer is not completely satisfied, we ask them to contact our Customer Service department, obtain a return authorization number, send the item with a copy of the invoice, and we will issue credit or provide a replacement.

Limited Lifetime Warranty

Except as otherwise noted, the manufacturer offers a lifetime warranty against defects in materials and workmanship, and will, at our option, repair or replace any product that fails as a result of any such defect.  The warranty period is exceptionally three (3) months for products with a life inherently shorter than 24 months due to normal wear and tear, for example tips of hand instruments, tips of ultrasonic scalers, plastic trays, plastic autoclavable components, tips of endodontic files, front surface mirrors and grinding stones of sharpening devices. 

Each class of instrument has a life expectancy based on its intended use. Due to various contributing factors which could expedite or prolong the effective life of an instrument it is only reasonable to determine an average life expectancy as documented in the attached table

Instrument Life Expectancy 

(with normal use)

 Instrument Category
6 Months Scalers, Curettes, Autoclavable plastics
2 Years Explorers, Carriers, Spreaders, Endo Pluggers, Rubber Dam Clamps, Perio Knives, Gold Knife
4 Years Probes, Carvers, Excavators, Amalgam Carriers, Mirrors, Surgical Curettes, Cavity Prep, Scissors, Crown & Bridge Scissors
5 Years

Pluggers, Burnishers, Waxing Instruments, Elevator, Bone Chisels, Bone Files, Needle Holders, Plastic Filling Instruments, Hemostats,

Tissue Pliers, Dressing Pliers

7+ Years Forceps, Rongeurs, Ortho Pliers, Spatulas, Rubber Dam Forceps, Rubber Dam Punch


If within the average life expectancy of an instrument our customer experiences corrosion, breakage, or joint failure the manufacturer will, at its discretion, replace, repair, or credit the full value of that instrument to the original owner with proof of purchase.


  • with indications of wear from prescribed, typical use,
  • which have been modified,
  • subjected to improper or poor sharpening methods,
  • subjected to improper maintenance or unapproved cleaning methods or solutions

…are not considered defective and will only be replaced pending the results of subsequent analysis and at the sole discretion of the manufacturer.

ATTENTION: Do not expose resin handles to solutions containing phenols, gluteraldehydes, iodophors, dry heat, or chemical vapor sterilization. Always follow the manufacturer’s recommendations for your cleaning and sterilization systems.

The sole and exclusive remedy under this warranty shall be limited to correct or circumvent the errors or to repair or replacement of defective parts of Products by the Manufacturer, EXW Manufacturer’s factory, providing that a written claim of the defect is sent to the Manufacturer within the warranty period and the original part is returned to Manufacturer’s factory by the Authorized Dealer, and Manufacturer’s inspection establishes the existence of such a defect.

The customer must contact the Authorized Dealer from whom the products were purchased to request repair or replacement under this warranty and a written claim of the defects and send the original Product the Authorized Dealer.

This warranty is void if service or repair is performed by persons not authorized by the manufacturer.

Any Products not manufactured by the Manufacturer, carries only such warranty, if any, as given by any manufacturer thereof.

This warranty is the Manufacturer’s only warranty in respect of the Products and the Manufacturer disclaims all other warranties, whether of merchantability, fitness for particular purpose or otherwise, guarantees and liabilities, express or implied, arising by law or otherwise. In no event shall the Manufacturer be liable for any general, consequential or incidental damages, loss of use or loss of profits by reason of the manufacturer’s negligence or otherwise in connection with the sale, delivery, installation, repair or use of the Products.

The Manufacturer shall have no liability whatsoever to the Authorized Dealer or customer or any other person for or on account of any injury, loss or damage of any kind or nature, sustained by, or any damages assessed or asserted against, or any other liability incurred by or imposed upon the handling, use, operation, maintenance or repairs of Products by anyone other than the Manufacturer. This exclusion of liability does not apply pursuant to the laws on product liability in case of personal injury and property damage to privately used objects resulting from the Products.