Customer Information

 Right of Withdrawal

 Return Policies:

  • At Dental A2Z, we have a 30 day unconditional returns and refund policy on all unused products (with no restocking fee).
  • To qualify, the item must be returned to us in the original packaging and be in resalable unused condition.
  • If a customer wishes to use their right to cancel, they must inform us of this within 14 days.
  • In the event of a cancellation the delivery cost will be refunded. This however, does not apply to any express delivery cost that the consumer expressly chose.
  • Product returns form can be downloaded from here: Returns Form
  • Please call or e-mail us to get a return authorization number. Once the item is received by us, we will issue refund through your choosen mode of payment.
  • A refund will usually take 3-4 working days to appear on your card statement.
  • We will also issue a refund or exchange on any item that has been used if the product is defective.
  • On our own brand products we offer a 30 day satisfaction guarantee* If you are not satisfied with the product, return it to us and we will credit your card or issue a refund check.
  • All shipping charges on returned items are non-refundable

*30 days from the date the merchandise is received

  Ordering and Shipping Policies:

  • We ship most items within 1 business day
  • We will normally deliver your order to you in 2-3 business days by first class UK Mail.
  • International orders are generally received in under 12-15 days when standard free shipping is selected.
  • You must inform us within two working days if the goods are missing or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
  • You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
  • Free shipping means standard airmail without tracking which doesn't guarantee swift delivery.
  • We request all customers to upgrade their orders to fully insured and comepnsated services like Recorded 1st Class UK or Express Airmail International.

 Back Orders:

  • If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.


  • All items for sale on this site are intended to be used by dental professionals, including dental lab technicians and dentists
  • Although the sale of these items are not regulated or restricted by law, they are intended for use only in a controlled environment where all of the personnel have been trained to understand the risks and hazards (if any) of using these products or equipment